Executive Development Programme in Hospitality Communication: Impactful Engagement
-- ViewingNowThe Executive Development Programme in Hospitality Communication: Impactful Engagement is a certificate course designed to enhance communication skills in the hospitality industry. This program emphasizes the importance of effective communication in delivering exceptional guest experiences, fostering team collaboration, and driving business success.
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GBP £ 140
GBP £ 202
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⢠Executive Communication Strategies: This unit will cover the fundamental communication skills required for executives in the hospitality industry, including effective listening, non-verbal communication, and assertiveness.
⢠Cross-Cultural Communication: In this unit, participants will learn how to communicate effectively with people from different cultural backgrounds, including strategies for dealing with cultural misunderstandings and avoiding stereotypes.
⢠Crisis Communication: This unit will teach participants how to communicate effectively during a crisis or emergency situation, including how to develop a crisis communication plan and how to communicate with the media.
⢠Persuasive Communication: In this unit, participants will learn how to persuade and influence others through effective communication, including techniques for building rapport, using persuasive language, and overcoming objections.
⢠Presentation Skills: This unit will cover the essential skills required for delivering impactful presentations, including speech preparation, body language, and visual aids.
⢠Negotiation Skills: Participants will learn how to negotiate effectively in a variety of situations, including how to prepare for a negotiation, how to use bargaining strategies, and how to reach a mutually beneficial agreement.
⢠Email and Written Communication: This unit will teach participants how to communicate effectively through email and other forms of written communication, including how to write clear and concise messages, how to avoid common writing mistakes, and how to use tone and style appropriately.
⢠Stakeholder Engagement: In this unit, participants will learn how to engage and communicate with stakeholders effectively, including how to identify key stakeholders, how to build relationships, and how to communicate with different stakeholder groups.
⢠Conflict Resolution: This unit will teach participants how to resolve conflicts effectively through communication, including how to identify the causes of conflict, how to use conflict resolution strategies, and how to communicate with difficult people.
⢠Storytelling in Business: The final unit will focus on the power of storytelling in business communication, including how to use stories to engage and persuade audiences, how to structure a story, and how to use storytelling in different business contexts.
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