Certificate in Active Listening: Driving Performance

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The Certificate in Active Listening: Driving Performance is a comprehensive course designed to enhance your listening skills, a vital yet often overlooked aspect of communication. This program emphasizes the importance of active listening in various professional settings, improving interpersonal relationships, and boosting team productivity.

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AboutThisCourse

With the increasing demand for effective communicators in the modern workplace, this course equips learners with essential skills for career advancement. It offers practical techniques to help you concentrate, understand, respond, and then remember details of conversations, enabling you to engage more efficiently with colleagues, clients, and stakeholders. By the end of this course, you will have developed a deep understanding of the active listening process, its benefits, and how to apply it in real-world situations. This will not only enhance your professional profile but also contribute significantly to a more harmonious and productive work environment.

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CourseDetails

• Understanding Active Listening: definitions, benefits, and importance
• Key Elements of Active Listening: body language, eye contact, and verbal cues
• Overcoming Barriers to Active Listening: distractions, assumptions, and biases
• Active Listening Techniques: paraphrasing, summarizing, and reflecting
• Active Listening in the Workplace: effective communication, feedback, and collaboration
• Active Listening and Emotional Intelligence: empathy, compassion, and understanding
• Active Listening for Leaders: building trust, motivation, and engagement
• Active Listening for Customer Service: handling complaints, resolving conflicts, and enhancing satisfaction
• Active Listening for Sales: building rapport, identifying needs, and closing deals
• Active Listening for Personal Development: self-awareness, self-regulation, and self-reflection

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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CERTIFICATE IN ACTIVE LISTENING: DRIVING PERFORMANCE
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London School of International Business (LSIB)
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05 May 2025
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