Executive Development Programme in Active Listening and Conflict Management

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The Executive Development Programme in Active Listening and Conflict Management is a certificate course designed to enhance professionals' communication and conflict resolution skills. In today's fast-paced and diverse work environment, these skills are in high demand and critical for career advancement.

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Active listening is the ability to fully focus, understand, respond, and remember what is being said. This skill is essential for effective communication, building trust, and fostering positive relationships in the workplace. The course provides learners with practical techniques and strategies to improve their listening skills, leading to better collaboration, reduced misunderstandings, and increased productivity. In addition, the course covers conflict management, which is the process of limiting the negative aspects of conflict while increasing its positive aspects. Learners will develop a deep understanding of the causes and dynamics of conflict and acquire the necessary skills to manage and resolve disputes effectively. By equipping learners with these essential skills, the course prepares them to excel in their careers and become effective leaders in their organizations.

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โ€ข Understanding Active Listening: definition, benefits, and techniques
โ€ข The Power of Non-Verbal Communication in Active Listening
โ€ข Common Barriers to Effective Listening and How to Overcome Them
โ€ข The Role of Active Listening in Conflict Prevention and Resolution
โ€ข Developing Empathy and Emotional Intelligence for Better Listening
โ€ข Effective Questioning Techniques for Deeper Understanding
โ€ข Managing Emotions in Conflict Situations
โ€ข Strategies for Conflict Resolution and Negotiation
โ€ข Building and Maintaining Positive Work Relationships through Active Listening and Conflict Management

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
EXECUTIVE DEVELOPMENT PROGRAMME IN ACTIVE LISTENING AND CONFLICT MANAGEMENT
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
London School of International Business (LSIB)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
ๅŒบๅ—้“พID๏ผš s-1-a-2-m-3-p-4-l-5-e
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